Join Jagam Technologies

Roles & Responsibilities

• Assist the HR team with daily administrative tasks and maintain employee records.
• Support the recruitment process by posting job openings, screening resumes, and scheduling interviews.
• Coordinate interview logistics and communicate with candidates throughout the hiring process.
• Help prepare onboarding materials and assist with new employee orientation.
• Maintain and update HR databases, employee files, and attendance records.
• Assist in organizing employee engagement activities, events, and wellness initiatives.
• Support payroll and benefits administration by collecting and verifying employee information.
• Prepare HR-related documents such as offer letters, employment contracts, and experience letters.
• Ensure employee records are accurate, confidential, and compliant with company policies.
• Assist in tracking employee leave, attendance, and performance documentation.
• Conduct research on HR best practices and contribute to policy updates.
• Help prepare HR reports, presentations, and recruitment metrics.
• Respond to basic employee queries and direct them to the appropriate HR personnel when needed.
• Support learning and development initiatives by coordinating training sessions and maintaining training records.
• Perform other HR-related duties and projects as assigned by the HR team.

Key Skills Required

Roles & Responsibilities

• Assist in recording daily financial transactions.
• Enter accounting data into ERP or accounting software (e.g., Tally, SAP, Oracle, QuickBooks).
• Prepare and maintain invoices, receipts, vouchers, and other financial documents.
• Support accounts payable by verifying supplier invoices and payment details.
• Support accounts receivable by preparing customer invoices and tracking outstanding payments.
• Assist with bank reconciliations and verify transaction records.
• Organize and maintain physical and digital financial files.
• Help prepare expense reports and reimbursement documents.
• Assist in preparing monthly financial reports and account reconciliations.
• Support GST, TDS, or other tax documentation and statutory compliance.
• Assist during internal and external audits by gathering required documents.
• Communicate with vendors and internal departments to resolve accounting-related queries.
• Ensure accuracy, confidentiality, and compliance with company financial policies.
• Perform administrative and other accounting-related tasks assigned by senior accountants or the finance manager.

Skills Developed During the Internship

Roles & Responsibilities

• Provide first-level technical support to employees for hardware, software, and network-related issues.
• Assist in troubleshooting desktops, laptops, printers, and peripheral devices.
• Escalate complex technical issues to senior IT administrators.
• Assist in installing, configuring, and maintaining computers and IT equipment.
• Perform hardware setup for new employees.
• Track and maintain IT asset inventory.
• Support hardware replacements and upgrades.
• Install and update operating systems and business applications.
• Assist with software licensing and version management.
• Help maintain antivirus and endpoint security software.
• Support software testing and deployment activities.
• Create, modify, and deactivate user accounts.
• Assist with password resets and access permissions.
• Maintain user access records according to company policies.
• Assist in monitoring network connectivity and performance.
• Help configure Wi-Fi access and network devices.
• Document technical procedures and troubleshooting guides.
• Maintain IT support tickets and issue logs.

Key Skills Required

Roles & Responsibilities

• Develop and execute comprehensive marketing strategies aligned with the company's business objectives.
• Build brand awareness and position the company as a trusted provider of crowd management and event safety solutions.
• Plan and manage integrated marketing campaigns across digital, print, social media, email, and offline channels.
• Generate qualified leads to support the sales team through targeted marketing initiatives.
• Create and manage marketing collateral, including brochures, presentations, case studies, videos, and product datasheets.
• Manage the company's website, ensuring content is current, engaging, and optimized for search engines (SEO).
• Oversee social media marketing by creating engaging content and managing brand presence across relevant platforms.
• Plan and coordinate participation in industry events, exhibitions, conferences, and networking opportunities.
• Conduct market research to identify customer needs, emerging trends, competitor activities, and new business opportunities.
• Collaborate with sales, operations, and product teams to develop campaigns that support business growth.
• Develop customer success stories, testimonials, and case studies to strengthen brand credibility.
• Manage public relations activities, media communications, and corporate announcements.
• Monitor campaign performance using marketing analytics and prepare reports on key performance metrics.
• Coordinate with external agencies, designers, content creators, and media partners for marketing initiatives.
• Ensure brand consistency across all communication channels and customer touchpoints.
• Support the launch of new products, services, and technology solutions with effective go-to-market strategies.
• Maintain and nurture customer engagement through email marketing, newsletters, webinars, and digital campaigns.

Key Skills

Key Areas of Responsibility

1. Marketing Strategy

• Develop and implement comprehensive marketing strategies aligned with business objectives.
• Identify target markets, customer segments, and growth opportunities.
• Create annual and quarterly marketing plans and budgets.
• Monitor market trends and competitor activities to refine strategies.

2. Brand Management

• Build and maintain a strong, consistent brand identity across all channels.
• Ensure all marketing materials comply with brand guidelines.
• Develop campaigns that strengthen brand awareness and reputation.
• Manage brand positioning and messaging.

3. Campaign & Digital Marketing

• Plan, execute, and optimize marketing campaigns across digital and traditional channels.
• Oversee social media, email marketing, SEO, SEM, and content marketing initiatives.
• Track digital marketing metrics and optimize performance.
• Ensure campaigns are delivered on time and within budget.

4. Lead Gen & Analytics

• Develop strategies to generate qualified leads and manage customer acquisition funnels.
• Analyse campaign performance, customer insights, and market trends to provide data-driven actions.

5. Leadership, Budget & Vendor Management

• Develop and manage the marketing budget, negotiating contracts to maximize return on investment (ROI).
• Lead, mentor, and develop the marketing team (Marketing Executives, Specialists, Content Writers, Graphic Designers, Social Media Managers).

Key Skills Required

Roles & Responsibilities

• Coordinate and supervise on-ground crowd management operations at assigned venues and events.
• Deploy, brief, and monitor security personnel, marshals, ushers, and support staff according to operational plans.
• Conduct site inspections before, during, and after events to ensure operational readiness.
• Monitor crowd movement and identify potential congestion or safety risks.
• Ensure proper implementation of crowd control measures, barricading, signage, queue management, and access control.
• Coordinate with clients, event organizers, venue management, security agencies, and emergency response teams.
• Respond promptly to operational issues, emergencies, and customer concerns, escalating critical incidents when required.
• Ensure compliance with company SOPs, safety regulations, and event-specific operational guidelines.
• Maintain effective communication with the operations control room and field teams through radios.
• Verify attendance, shift allocation, and deployment schedules for on-ground personnel.
• Monitor staff performance, discipline, and adherence to operational standards.
• Prepare daily operational reports, incident reports, attendance records, and event completion reports.
• Assist in emergency evacuation procedures and coordinate with medical, fire, and law enforcement authorities when necessary.

Key Skills Required

Roles & Responsibilities

• Supervise and coordinate on-ground crowd management operations across assigned venues and events.
• Lead and manage field teams, including marshals, ushers, security personnel, and operations executives.
• Ensure manpower is deployed as per the approved deployment plan and operational requirements.
• Conduct pre-event briefings, assign responsibilities, and communicate event-specific SOPs and safety protocols.
• Monitor crowd movement, identify potential risks, and implement corrective actions to prevent overcrowding and congestion.
• Ensure effective queue management, access control, entry and exit operations, and pedestrian flow management.
• Perform regular inspections of event sites to verify operational readiness, safety compliance, and staff performance.
• Coordinate with clients, event organizers, venue management, security agencies, emergency services, and local authorities.
• Respond promptly to incidents, emergencies, customer complaints, and operational challenges, escalating critical issues to the Operations Manager.
• Ensure all crowd management equipment, barricades, communication devices, signage, and safety materials are properly installed and operational.
• Monitor staff attendance, shift schedules, punctuality, grooming, and adherence to company policies.
• Maintain continuous communication with the control room and field teams to ensure smooth coordination.
• Ensure compliance with health, safety, and security regulations, as well as company SOPs.
• Prepare and submit daily operational reports, incident reports, manpower reports, and post-event summaries.
• Verify completion of venue setup, operational readiness, and post-event dismantling activities.
• Conduct on-the-job training and coaching for operations staff to improve performance and service quality.

Key Skills

Roles & Responsibilities

• Oversee daily on-ground operations to ensure smooth execution of business activities.
• Coordinate with internal teams, vendors, and clients to ensure timely service delivery.
• Monitor field operations and resolve operational issues promptly.
• Ensure compliance with company policies, safety standards, and operational procedures.
• Track and maintain inventory, equipment, or operational resources as required.
• Supervise on-site staff and provide operational support when needed.
• Prepare daily operational reports and maintain accurate records.
• Coordinate scheduling, logistics, and resource allocation for field activities.
• Conduct regular site inspections to ensure quality standards are met.
• Address customer concerns and escalate issues when necessary.
• Monitor operational performance and recommend process improvements.
• Ensure timely completion of assigned tasks while maintaining service quality.
• Support event execution, installations, or project activities.
• Maintain effective communication between field teams and the management team.
• Assist in training new team members on operational procedures and best practices.

Key Skills Required

Key Areas of Responsibility

1. Team Supervision & Training

• Supervise and coordinate daily activities of on-ground staff, allocating tasks to ensure proper workforce utilization.
• Monitor employee attendance, punctuality, and productivity.
• Provide coaching, guidance, performance feedback, and train new employees on operational procedures.

2. Operational Management

• Ensure smooth execution of daily operations, monitor workflow, and resolve operational issues promptly.
• Manage shift schedules and manpower planning to ensure all targets and service levels are met.

3. Safety, Compliance & Quality Control

• Enforce workplace health and safety regulations (PPE compliance) and conduct regular safety/SOP inspections.
• Identify process gaps, implement corrective actions, and promote a culture of continuous improvement.

4. Resource & Client Coordination

• Coordinate with clients regarding service delivery and address operational issues affecting customers.
• Monitor utilization and coordinate maintenance of operational equipment and tools.

Key Skills Required

Roles and Responsibilities

• Assist in creating print and digital design materials, including brochures, flyers, posters, banners, social media graphics, and presentations.
• Support the design team in developing creative concepts that align with brand guidelines.
• Prepare print-ready artwork by ensuring correct dimensions, colour modes (CMYK/RGB), bleeds, and file formats.
• Edit and retouch images, illustrations, and graphics using design software.
• Collaborate with marketing, content, and production and campaigns teams to create visually engaging designs.
• Maintain consistency in branding across all print and digital materials.
• Assist in designing packaging, promotional materials, and event collateral.
• Create layouts for catalogues, newsletters, and other marketing materials.
• Review proofs and make revisions based on feedback from senior designers or clients.
• Organize and maintain design files, templates, fonts, and digital assets.
• Stay updated on current design trends, typography, colour theory, and printing techniques.
• Support vendors and printers by preparing production files and ensuring print quality standards.
• Participate in brainstorming sessions and contribute creative ideas for campaigns and projects.

Key Skills Developed & Required

Roles and Responsibilities

• Create engaging and original content for social media platforms such as Instagram, Facebook, LinkedIn, and YouTube.
• Plan and execute campaign calendars aligned with marketing campaigns and business goals.
• Design graphics, short videos, reels, stories, and other multimedia content using design and editing tools.
• Write compelling captions, headlines, and calls-to-action that reflect the brand's voice.
• Research industry trends, audience interests, and competitor activities to develop relevant content ideas.
• Collaborate with marketing, design, and product teams to produce high-quality content.
• Schedule and publish posts using social media management tools.
• Monitor engagement by responding to comments, messages, and community interactions.
• Track social media performance using analytics tools and prepare performance reports.
• Optimize content based on insights, engagement metrics, and audience behaviour.
• Ensure all content follows brand guidelines and maintains a consistent visual identity.
• Assist in planning and executing influencer collaborations, contests, and social media campaigns.
• Stay up to date with platform updates, emerging trends, and best practices in social media marketing.
• Support paid social media campaigns by creating ad creatives and promotional content.
• Maintain a library of digital assets, templates, and content resources for future use.

Key Skills Required

Roles and Responsibilities

• Promote Brand Awareness: Create engaging content that highlights the company's crowd management services, expertise, and successful events. Increase brand visibility across social platforms.
• Create Authentic Content: Produce photos, videos, reels, stories, and live sessions showcasing the company's operations, event management, and safety practices. Share genuine experiences and behind-the-scenes content.
• Event Promotion: Promote upcoming events managed by the company before, during, and after the event. Encourage audience participation and engagement.
• Educate the Audience: Share informative content about crowd safety, event etiquette, emergency preparedness, and best practices for attendees.
• Audience Engagement: Respond to comments, messages, and audience queries related to campaigns, fostering positive interactions and online community.
• Brand Representation: Represent the company professionally and ensure all content aligns with company values, policies, and messaging.
• Campaign Collaboration: Work closely with the marketing team to execute calendars and participate in launches and special initiatives.

Preferences & Languages

We are specifically looking for female content creators fluent in multiple regional languages:

Key Areas of Focus

Finance Operations

• Develop annual budgets, forecasts, and financial plans; analyze performance against business objectives.
• Prepare monthly, quarterly, and annual financial statements/reports in accordance with standards.
• Track budget utilization, monitor operational costs, and identify cost-saving opportunities.
• Lead and mentor the finance and accounting team, allocating work and monitoring performance.

Office Administration & Facilities

• Oversee day-to-day administrative operations and implement procedures/best practices.
• Manage office infrastructure, utilities, preventative maintenance, workplace safety, and space planning.
• Ensure compliance with organizational policies, statutory requirements, licenses, permits, and internal/external audits.
• Lead, mentor, and manage the administration team.
• Collaborate across HR, Finance, IT, Procurement, and Operations to support corporate events and projects.

Key Skills & Qualifications

Bachelor's degree in Finance, Accounting, Commerce, or related field. 5-7 years overall experience (3+ in leadership).

Roles & Responsibilities

• Lead planning, implementation, and maintenance of IT infrastructure (servers, networks, cloud, end-user systems).
• Ensure high availability, performance, and security of crowd management platforms (ONEQ.IN) and business applications.
• Manage IT operations for event venues, command centers, and field deployments, ensuring minimal downtime during live events.
• Develop and enforce IT policies, cybersecurity standards, firewalls, VPNs, and data protection procedures.
• Manage cloud infrastructure, backups, disaster recovery, and business continuity plans.
• Collaborate with software development, product, and operations teams to support system integration.
• Oversee IT asset management, software licensing, procurement, and vendor relationships.
• Supervise and mentor IT support engineers, system administrators, and junior team members.
• Prepare IT budgets, resource plans, and technology roadmaps aligned with business objectives.
• Support real-time monitoring systems, surveillance integrations, IoT devices, and communication technologies in crowd management.
• Generate management reports on IT performance, security incidents, and service-level compliance.

Key Technical Skills

Roles & Responsibilities

• Assist in designing intuitive and user-friendly interfaces for web and mobile applications.
• Conduct user research through surveys, interviews, and usability testing to understand user needs and pain points.
• Create wireframes, user flows, journey maps, and low- to high-fidelity prototypes using Figma or Adobe XD.
• Collaborate with product managers, developers, and senior designers to implement user-centered design solutions.
• Support the design of dashboards for real-time crowd monitoring, analytics, and incident management.
• Ensure designs follow accessibility standards and responsive design principles.
• Maintain consistency by contributing to and following the company's design system and UI guidelines.
• Analyze user feedback and application usage to recommend usability improvements.
• Design visual assets such as icons, illustrations, and interface components for the product.
• Participate in design reviews and incorporate stakeholder feedback into iterative improvements.

Key Skills Required

Roles & Responsibilities

• Server Support: Assist in configuring, monitoring, and maintaining physical and virtual servers. Support health checks, patch upgrades, and security OS updates.
• Database Support: Assist in database administration (MySQL, PostgreSQL, MSSQL) ensuring data integrity, routine backups, restore operations, and optimization checks.
• Backup & Recovery: Perform scheduled backups, verify logs, and support disaster recovery testing and reporting.
• Performance & Security: Monitor CPU, memory, disk utilization, and manage user access permissions and security policies. Check logs for unusual activities.
• Troubleshooting & Scripting: Support initial diagnostics of connectivity issues, write scripts (Bash, Python, PowerShell) for task automation, and document configuration changes.

Key Skills Required